Emerald’s Credit and Accounts Receivable Manager is responsible for planning, directing and coordinating activities of credit and accounts receivable staff while maintaining their own set of accounts in a fast-paced, wholesale, brick and mortar and online environment.
Emerald Home Furnishings is a full-line supplier to home furnishings retailers throughout the United States and around the world. Emerald Home Furnishings corporate offices, Emerald Sleep Systems division, distribution center, and mattress manufacturing facilities occupy a 200,000sf building in Tacoma, WA. Emerald operates its own fleet of trucks covering the western states, as well as factory warehouse facilities in China, Vietnam, Cambodia, California, Ohio, and Mississippi.
We offer a great culture, working environment, and competitive salary and benefits package which includes: paid time off (vacation, sick, and holidays) employer paid medical, dental and life insurance; optional vision, life and disability insurance; EAP, employee purchase program and 401(k) with generous company match.
Essential Duties and Responsibilities
Manage and supervise credit and accounts receivable staff to ensure compliance with administrative policies and procedures, processes and governmental regulations.
Process and maintain credit applications of customers.
Analyze credit data and perform credit investigations to estimate degree of risk involved in extending credit to customers.
Establish credit limits on customer accounts and handle special credit requests.
Determine credit terms outside company norm with sales management (both must approve).
Perform periodic review of credit accounts to ensure that credit limits are reasonable and appropriate.
Review collection reports to ascertain status of collections and to evaluate effectiveness of current collection policies and procedures.
Audit delinquent accounts considered to be uncollectible to ensure maximum efforts have been taken before assigning bad debt status to the account.
Submit delinquent accounts to attorney of outside collection agency for collection. Conduct appropriate follow-up on outside collection processes.
Analyze outside collections sources/third party collections to ensure they are a cost-effective means to pursue challenged accounts receivable.
Maintain database information on activity conducted on all accounts.
Prepare month-end A/R reports.
Perform account reconciliations.
Resolve issues involving customer service and shipping including dispute resolution.
Conduct daily collections activity via telephone on delinquent accounts.
Supervise cash receipts for accuracy.
Calculate monthly commissions for inside and outside sales reps. Help develop reports for exceptions or new commission rules.
Work with IT to establish departmental reports to help analyze department goals and progress.
Provide and promote a POSITIVE quality work environment and maintain a QUALITY FIRST philosophy in the daily performance of all job functions.
Other duties as assigned
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is regularly required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to work in a temperature controlled indoor office environment. Changes in temperature and sound volumes will occur when entering our warehouse environment.
How to Apply
If you have the background and experience we are looking for, please submit a current resume to email@example.com and reference Job No. 2017-29.
Open until filled.
All offers are contingent on an acceptable drug screen, references, and background check.
Emerald Home Furnishings participates in E-Verify.
Emerald Home Furnishings is an Equal Opportunity Employer and is committed to providing equal opportunity to all. No employee or applicant for employment will be discriminated against because of race, color, religion, sex, national origin, age, genetic information, otherwise qualified disabled or veteran status.
To perform the job successfully, an individual should demonstrate the following competencies:
Self-direction and goal-orientation with excellent follow-through.
Knowledge of personnel recruitment, selection, training, and performance management.
Ability to operate in cross-functional teams.
Ability to develop and maintain great interpersonal relationships.
Excellent verbal and written communication skills.
Ability to maintain composure and handle stressful situations with customers of all temperaments.
Ability to analyze and interpret government regulations and bankruptcy documents.
Ability to write reports and business correspondence that professionally represent Emerald.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Ability to interpret various instructions and deal with both concrete and abstract variables.
Ability to deal with multiple distractions/interruptions.
Computer literate, advanced level of Excel and Word skills. SharePoint skills a plus.
Knowledge of the online market and how to streamline issues with deductions and maintaining those accounts.
Have sales and use tax experience especially with internet based accounts.
Ability to plan, organize, prioritize and manage time effectively.
Ability to maintain client confidentiality.
Education and/or Experience
High School diploma or equivalent, plus additional training in accounting and credit and collection practices.
Bachelor’s degree in accounting preferred.
Minimum of 10 years of accounting/credit experience preferred.
Minimum of five years of supervisory experience preferred.