Herc Rentals is a premier full-line equipment-rental company — providing our customers the equipment solutions they need to get their work done safely, confidently and cost effectively, while enabling them to conserve capital for their growth investments.
With over 50 years of equipment-rental expertise, approximately 4,800 employees with approximately 275 company operated locations, principally in North America. Herc Rentals is a leader in all of the key markets that it serves, including transportation; industrial & manufacturing; oil & gas; government & municipalities; construction, mining, & energy; remediation & restoration; emergency response; facilities; MRO; entertainment; and ground care.
We aspire to be the supplier, employer and investment of choice in our industry, with core values that promote a culture built on integrity, respect, teamwork, and accountability.
The primary mission of the Collection Supervisor is to supervise and provide leadership to the Collection Staff and assist with any issues that arise. Ensures that the best collection effort is expended on customer accounts to maximize cash collections and minimize Days Sales Outstanding “DSO”. This position reports directly to the Accounts Receivable Manager with delegated duties such as training and mentoring teams to meet and exceed departmental objectives and goals, handling escalated collection issues, approving adjustments, KPI reporting, Performance Management and other duties as assigned by management. Solid B2B collections experience is needed in order to provide the best level of customer service while identifying high risk accounts with cash flow issues. Excellent customer service, negotiation skills and attention to details are required to help promote long-term business relationships with our customers and Internal Business Partners. Collection procedures have been developed to provide a systematic way of dealing with delinquent accounts while also retaining our customer’s loyalty and driving successful business results.
Train, mentor, drive, and manage successful performance of collection teams on all activities.
Maintain awareness of targets so as to meet/exceed these targets.
Provide and articulate receivables reporting analysis via Excel, Access, etc.
Utilize appropriate judgment in releasing/holding orders, processing adjustment disputes, resolving unapplied payments and possible account suspension due to non-payment.
Recommend suspensions, re-activations and referrals of customer accounts so as to minimize bad debt.
Take proactive measures to address changes regarding financial position of customers.
Maintain relationships with Internal and External customers to drive efficiencies in processes.
Lead projects, process improvements, and other collection related tasks as identified by management.
3 Years Supervisory Experience
5 Years B2B Collections Experience
6 Years General Business Experience
Advance Microsoft Excel and Word
Excellent Verbal and Written Communication
Professional Telephone Etiquette
Self-starter, Achievement Driver and ability to think logically & constructively
Strong Organizational and Time Management Skills
Strong Sense of Urgency and Customer Focus
Strong Team Leadership, Development, and Conflict Management
Value-Added Business Contributor
Additional Salary Information: We offer a competitive salary, relocation assistance and generous benefit package.